Citizen’s Charter
Explore the Citizen’s Charter to learn about the museum’s commitments, visitor services, responsibilities, and standards aimed at ensuing an informative and enriching experience for all visitors
Details of Business Transacted by the Salar Jung Museum
To effectively engage a global audience
in the appreciation of decorative arts collection of Salar Jung III through its exhibitions, programmes, publications, and other related activities.
To educate people about
the rich cultural heritage of India and other parts of the world, while creating a memorable experience.
To make the Museum
a center of excellence to scholars and researchers through the Museum Library.
To create awareness among
the children about importance of Museums through various entertainment programmes and competitions.
To entertain children through
its Children's section which has become popular as a place of enjoyment for children.
About the Museum
Governance & Policies
Partnership and Collaborations
Public Information
Careers & Feedback
Virtual Tours
Details of Customer /Clients
- Both National and international visitors.
- Research scholars for referring the Library Books, Manuscripts.
Statement of services provided to each citizen/client group separately
- The Museum has a Reception Counter at the Main Entrance gate. A display board showing the layout plan of the galleries spread over in all the three buildings.
- At the entrance of each floor a detailed lay out plan of the galleries located in the floor are placed.
- At the entrance of the Founders Gallery of the Museum “Museum Information System” with 55” monitor is placed for the benefit of the visitors.
- For the guidance of the visitors a help sheet “Journey through Salar Jung Museum” depicting brief of the Museum is available for sale in the Sales Counter.
- Signboards showing the details of Gallery No. with photograph of the gallery view are available in each corridor.
- Informative and attractive Multi colour tickets have been introduced with a brief and sketch plan of the Museum.
- Descriptive labels on important objects displayed in the galleries with relevant photographs.
Amenities and facilities available for the visitors
- Auditorium with 200 seats capacity and a Lecture Hall with 100 seats capacity.
- Temporary exhibitions halls are in all the three buildings.
- Pure drinking water from 17 water coolers available at important points in the museum.
- Toilets are available on each floor.
- Signage for drinking water and toilets are provided at appropriate places.
- The Museum has a full-fledged cafeteria run by Telangana Tourism Department in the main building and small coffee shop in the Western Block for the visitors.
- A souvenir shop run by Handicrafts & Handlooms Exports Corporation of India Ltd. (HHEC), New Delhi on PPP mode is in the ground floor of the main building. The items through merchandise professionals are available for sale.
- Wheel chairs are available for the visitors who are physically in disadvantageous position/disabled and specially designed toilets are available for such visitors.
- Cloak Room Facility is available for the visitors for the safe custody of their belongings. On payment basis.
Details of Grievances Redress Mechanism
An Officer is designated as Public Grievances Officers for redressing the grievances received from the visitors or recorded in the Complaint register/Suggestions Book placed at the entrance of the Museum. Prompt action is taken to redress the grievance. Replies are sent to the complainant intimating action if any taken thereon.
Expectation from the visitor/Client
Similarly, suggestions recorded in the complaint /suggestions book are examined at appropriate level for implementation wherever it is necessary/feasible.
Contact Telephone numbers
Director’s Peshi, P.A.:
040-24576443- 040-24572558
For any information about Library Books (Librarian)
salarjungmuseum1951@gmail.com
Phone
In case of Emergency, Asst. Commandant
040-24562171
Manuscripts Section
salarjungmuseum1951@gmail.com
Phone
In case of Emergency, Control Room CISF
040-24523212